Complaints that may be generally classified as related to improper student behavior, whether of a personal or academic nature, are dealt with according to the provisions of Policy Statement 228 (Code of Student Conduct) [1] . The Code of Conduct is published in the Student Handbook (p. 31) [2] , the Faculty Handbook [3] and on the LSUA website.

Complaints that may be related to sexual harassment are handled according to the provisions of Policy Statement 224 (Sexual Harassment) [4] . This policy statement is available in the Student Handbook (p. 62) [5] , the Faculty Handbook [6] , and on the LSUA website.

Complaints about instruction, particularly grades and grading procedures, are handled according to Policy Statement 207 (Student Grievance Procedure) [7] . This Policy Statement is also available on the LSUA website, the Faculty Handbook [8] , and in the Student Handbook (p. 50) [9] .

Complaints related to ADA compliance, or similar issues, are managed according to the provisions of Policy Statement 230 (Policy for Persons with Disabilities) [10] . This policy is available on the LSUA website and in the Faculty Handbook [11] .

Other types of complaints that may occur with some regularity are addressed through formalized procedures and managed through the appropriate office. For example, decisions relative to financial aid may be appealed [12] through a process managed by Financial Aid and Scholarships; appeals related to academic action [13] [14] (probation or suspension) are managed by Enrollment Services; and appeals of parking tickets [15] [16] are managed by Finance and Administrative Services.

Complaints for which there is no formalized policy or procedure are handled in an expeditious manner and generally follow the chain of command for resolution. For example, when the institution receives a complaint about Financial aid, the complaint is reviewed by the Director of Financial Aid and the Vice Chancellor for Finance and Administrative Services. A complaint about admission to a program would be reviewed by the department chairperson, the Dean and the Vice Chancellor for Academic and Student Affairs.  The institution strives to satisfy legitimate complaints as quickly as possible and generally is able to address the specific issue quickly. An example of an informal complaint about a noisy classroom that was solved expeditiously is supplied as an example [17] . A second more recent example of a student complaint about school being in session after a hurricane is also included [18] .

All formal grievances and appeals are documented in the files of the appropriate office. For example, files for academic or instructional grievances are filed in Academic Affairs. While these files are not available electronically, they are available for compliance inspection in the files of the appropriate office.